Your Company receives multiple Purchase Orders through Fax, Email or Mail from various Customers. Once the Purchase Orders get to Customer Services, the process of fulfilling the order begins. You would enter the Purchase Order manually into your ERP system and make sure the item is available, able to be shipped on time, and what price its available at. As you verify the order, you realized discrepancies regarding the Order, it could be the price or the item. From that moment you know this will only delay the Order process. Is the manual order process causing some dissatisfaction among your Customers?
It’s about time you automate the Purchase Order process making it more accurate and efficient. By automating the entries of Purchase Orders to your ERP system using PebbleJet, you can process orders quickly and correctly every time. Clear your desks with the stacks of Purchase Orders and have the ability to manage your Purchase Orders more efficiently. This will result in an increase in customer satisfaction and facilitate faster revenue generation.
How does it work?
The first step in every Order Management process is to enter the Purchase Order from your Customer to your ERP system. This is done manually. PebbleJet’s Purchase Order Solution receives a Purchase Order in cXML format directly from the Customer or an E-Marketplace and imports the orders to any ERP system. Before the Purchase Order is imported, the PebbleJet Platform retrieves the cXML formatted Purchase Order which contains all details of the Order. Once the Order is retrieved, you will have the ability to see a snapshot of the Purchase Order in the Control Center of the Platform before it is imported into the ERP system. Also, you have the capability to automate the process to verify certain details about the Purchase Order, such as whether the Customer Account exists, if the Billing and Shipping addresses are correct, and if the items are available. With PebbleJet’s Purchase Order Solution you will be able to conduct majority of the verifications and handle any issues before it is automatically entered into the ERP system, allowing you to quickly manage and avoid any setbacks to fulfill the order.
- Process Orders Quickly! Do you wish you had a magic wand and with a flick of your wrist have all the Purchase Orders entered into your ERP system? As important as it is for you to receive a Purchase Order, it is just as tedious to have to manually enter the order. By automating the Purchase Order process, you will be able to enter your orders quickly into your ERP system and fulfill the order in a shorter time.
- Reduce Order Entry Errors! Isn’t it frustrating to have finally finished entering all Purchase Orders, only to find out that some are incorrect? With every incorrect Order, there is a delay in fulfilling the order and it costs you more. When your system has the ability to automatically enter an Order, you are ensured the order is accurate every time and there is no hurdle to further the process.
- Manage Your Orders Efficiently! You have Customer Service Reps, Shipping Departments, and various other people all bound within the Order process with the goal of making the transaction go as smoothly as possible. But what happens when there is a holdup along the process and it is not resolved quickly? By quickly managing your orders at the time needed, your process will run efficiently and fulfill more orders.
- Increase Customer Satisfaction! Do you have unhappy customers and a high turnover in customers? We all know how crucial it is to make sure our customers receive the best products and service, but most importantly are your customers satisfied?. Automating your Purchase order entry, will allow you to fulfill orders on time with accuracy and efficiency resulting in satisfied customers that will continue to do business with you.
- Generate Revenue Faster! Does it seem as if your Accounts Receivable just keeps on increasing no matter how many calls you make to your Customers about payment? It’s every Companies goal to convert sales into revenue as quickly as possible, but if customers are unhappy or if erroneous order are frequent this can result in fewer sales. However, if you execute a more optimized process, you can fulfill orders faster, have satisfied customers and generate more revenue.